Technology operations
Hand sensitive processes to a back office that grows or shrinks with your demand.
In short
What is a specialized technology back office for the financial sector?
It is a team with its own platform that runs, on your behalf, the sensitive processes around your core business: reconciliations, validations, data loads, monitoring and support for AI solutions. Certia combines automation and trained people, with service level agreements and traceability, so your operation can handle peaks without overhiring.
Month-end closings, sales campaigns and regulatory changes pile work onto teams that are already at capacity. Hiring for the peak leaves people idle the rest of the year, and not hiring causes delays and errors.
We take over defined processes with clear rules and agreed controls. Automation handles the repetitive part and our team handles the exceptions. You receive service indicators and a log of every case, and you can adjust capacity to demand.
Where it applies
Reconciliations
Daily matching of transactions between core, channels and payment providers, with every difference explained.
Running the AI solutions
Monitoring of models, rules and connectors, with adjustments and support for your institution's users.
Seasonal processes
Extra capacity for campaigns, month-end closings or regulatory requests, with the same quality.
What you get
- Documented processes with controls
- Service level agreements
- Operations log and reports
- Continuity plan
Industries where it applies
Questions about this capability
Which processes can be delegated?
Those with clear rules and verifiable controls. During the assessment we define which ones should run from Certia and which should stay at your institution.
How is information protected?
With confidentiality agreements, role-based access, audit logs and the data processing standards required by the LOPDP.
Can I take a process back later?
Yes. We document every process so your team can take it back whenever it decides.
Other capabilities
- Origination and serviceServe and originate credit on every channel, with a pre-analysis built on your rules.View capability
- Smart collectionsPrioritize your portfolio daily and handle each case with the right tone and timing.View capability
- Identity and fraudVerify every person at onboarding and catch impersonation before disbursement.View capability
- Offensive cybersecurityTest your channels the way an attacker would, and fix what exposes you most first.View capability
- Data and decisionsTurn your data into indicators your committee reads on Monday and uses that day.View capability
Let's talk about what your institution needs to solve.
A first conversation to understand your operation and tell you plainly where we can help, and where we can't.