Company · Warranties and assistance
Certia Asistencias
Claims checked before the store steps in.
Runs warranty and assistance programs: it validates every claim, coordinates the stores and closes the accounts for each period.
Certia Asistencias
What does Certia Asistencias do?
Certia Asistencias runs warranty and assistance programs for companies that finance or sell devices such as phones. It checks every claim against the program's rules before registering it, coordinates the store that serves the customer and prepares billing for each period with an exact report. Every decision is logged with date, time, owner and reason.
- Model
- White-label platform per program
- Controls
- Coverage, waiting period, duplicates and documents
- Operation
- From Quito, for all of Ecuador
What it includes
Automatic claim validation
Store and technician coordination
Billing and refunds by period
Each decision logged with a reason
White label per program
Optional WhatsApp and voice integration
How it works
Up-to-date base
The program's customer base is loaded every week, and only customers on that list can file a claim.
Validated claim
The store or call center registers the claim, and the system checks coverage, waiting period and fee.
The store serves
Once the claim is approved, the store repairs or replaces the device and marks it resolved on the platform.
Clear accounts
The store invoices weekly or monthly, by program. Certia reviews each invoice and records the refund.
Who it is for
- Lenders and retailers selling devices on credit
- Extended warranty and assistance programs
- Store networks and repair services
- Insurers with high-volume claims products
Frequently asked questions
Does it adapt to each program?
Yes. Each program sets its coverage, waiting periods and fees, and the platform is configured with its own brand.
Does the end customer have to use the portal?
No. Customers go to their store or the channel their program enables. The portal is for authorized teams and stores.
Can claims be handled on WhatsApp?
Yes, with an additional setup that connects WhatsApp and calls to the platform.
Let's talk about what your institution needs to solve.
A first conversation to understand your operation and tell you plainly where we can help, and where we can't.