Representation · Conversational AI
Gail
Conversational AI for financial services.
International conversational AI platform for financial services, which Certia represents, integrates and supports in Ecuador.
International representation. The platform belongs to its owner; Certia sells, integrates and supports it in Ecuador.
Gail
What is Gail, and what does Certia do with it?
Gail is an international platform that brings together conversational AI, workflow automation and AI assistants for financial services. It works across voice, WhatsApp, web chat and email, connected to the systems a team already uses. Certia is its representative in Ecuador and supports each institution through evaluation, local integration and operation.
- Origin
- International platform
- Certia's role
- Representative and integrator in Ecuador
- Channels
- Voice, WhatsApp, web chat and email
What it includes
AI-powered voice service
Conversations on WhatsApp
Web chat and email channels
Automated business workflows
AI assistants for teams
Collections and renewals
How it works
Local assessment
Certia reviews with your team where automated conversations make sense: service, collections or sales.
Integration
Certia connects your channels and systems to the Gail platform, under the rules and approvals agreed.
Go-live
The first flows go live in stages, with controlled tests and human review before anything is expanded.
Ongoing support
Certia measures results with your team and keeps adjusting the flows as your processes change.
Who it is for
- Banks and credit cooperatives
- Insurers and brokers
- Lenders and credit companies
- Collections, sales and service teams
Frequently asked questions
Does Certia modify the Gail platform?
No. Gail is an international platform. Certia represents it, integrates it with each institution's systems and supports its operation in Ecuador.
Does it integrate with other group companies?
Yes. For example, Certia Asistencias can receive claims on WhatsApp or voice through Gail.
How do I start?
Book a conversation with Certia to review your case and see a demo.
Let's talk about what your institution needs to solve.
A first conversation to understand your operation and tell you plainly where we can help, and where we can't.